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We are on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. We believe in empowering our users with the most accurate, comprehensive, and curated information and care, enabling them to make better healthcare decisions.

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Office: 078502 -52884

Mobile 96175 31547

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Mon-Fri: 8am-8pm
Sat & Sun: 8am-7pm


Dalli Road, Bhanupratappur

Dist: U B Kanker Chhattisgarh – 494669

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Frequently Asked Questions

What is online doctor consultation?

Online doctor consultation or online medical consultation is a method to connect patients and doctors virtually. It is a convenient and easy way to get online doctor advice using doctor apps or telemedicine apps or platforms, and the internet.

Are your online doctors qualified?

We follow a strict verification process for every doctor providing online medical services on Practo. Our team manually verifies necessary documents, registrations, and certifications for every doctor.

What happens if I don’t get a response from a doctor?

In the unlikely event that an online doctor does not respond, you will be entitled to a 100% refund.

How do I start online consultation with doctors?

Starting an online doctor consultation is very simple on Practo. Follow these 4 simple steps:

• Choose your health concern

• Connect with a doctor within 2 minutes

• Ask your queries to the doctor via audio or video call

• Get a valid online doctor prescription and a 3-day free online doctor consultation.

Is online doctor consultation safe and secured ?

The privacy of our patients is critical to us, and thus, we are compliant with industry standards like ISO 27001. Rest assured that your online consultation with a doctor is completely safe and secured with 256-bit encryption.

Can I do a free online doctor consultation?

Avail a free online consultation with top doctors in India during the India Health Hour.  We have the free questions service available on our health app only. Ask a question and get free online medical advice within 24 to 48 hours.